Normally I would never write a heading like this, but after 6 years (SIX YEARS) of trying to claim my Adsense Earnings and trying to speak to a real person at Google, I have had enough, perhaps this will get the attention of someone at Google, and maybe then will I get paid the hundreds of dollars owed.
I’ll try and quickly summarise a very very long story as short as possible with many details missing of trying to make contact (assume at least 4 times a year for past 6 years) and I promise to try and refrain from using anymore bad language or the actual words I would like to use to describe the frustration I’m experiencing just about every 3 months when I decide I want to try and claim the money from Google for which I worked hard for.
Google Adsense Changes
I was running Google Adsense on my websites which I had invested a lot of time setting up and running, I was making a good income with it. It was all running smooth, I could just leave it alone as it ran itself at some stage. After a considerable initial investment of time I would just get the cheque in the mail every month or so and then cash it. I then had to take a break from IT for a while and when I came back many months later, and not finding any cheques in the mail anymore while going through my emails I found that they had changed something and I had to take some kind of action (this is back in 2009), admittedly, I did not take the action as I sort of forgot about the email and got busy with other things, my bad!
Lost Email/Username For Adsense and Contacting Google
Then I sold the domain that I had signed up with for Adsense, but I still had access to the Adsense login with the email address from that domain. I tried to change it, but like anything with Google, you can never ever contact them for a problem, even if you do get through by some magic way, you do not get a reply, EVER, well, not human anyway. Yes I tried looking through all the help files and follow the instructions, but somehow they did not work for my account. Just a quick note before you think “another dumb person who can’t read or understand instructions”, I’ve been in the IT for over 25 years, I’m a programmer and have created extremely complex websites, I’m mentioning this to make you understand that I understand instructions, can follow them and even get creative trying other ways, but no luck changing it.
Verifying Google Adsense Username
Then all of a sudden I could not login anymore at all, seems that they had been sending emails to the email address of which I did not own the domain anymore, then they asked for some verification which also went haywire. So I completely lost access to the account, but there are hundreds of dollars still in there that have never been paid out. I have tried contacting Google many times, filling out forms etc. but those forms always have some kind of information that they check before allowing submission or before sending it to a real person. Take today for example, I was happy to find an email from Adsense saying that there are new changes, the subject of the email was “Sunset of old payment transaction history in your AdSense account“, I was hoping there would somehow be a link somewhere to submit some problem with payment, I did find something to Request check reissue, so I completed all my details, email, adsense publisher id etc and try to cram some of the information about the actual issue in the “Other” text fields that allow 30 characters, then it does not let me submit without supplying a valid cheque number, which I don’t have because I’m trying to use this form to submit my issue which relates to not being able to contact Google for over 6 years and claiming my money, then I fiddle with the cheque number to get the form submitted, yeah finally, it’s submitted, moment later I get the usual automated reply from the dreaded email@example.com with the automated reply of
In order to assist your query we’ve searched our system, but unfortunately, we weren’t able to find the check you requested to stop with the information that you’ve provided.”
which is as helpful as tits on a bull, so again ending up nowhere getting to speak to someone about an issue for which they have no form, an issue for which they have not accounted for with their logic.
My Youtube earning had also been accumulating for a while, nothing major like the websites, but still it was getting up there, finally in 2015 I was able to change the Publisher Id for my Youtube account and then I got paid. But I’m wondering how they calculated the payment of A$269.42 as my lifetime earnings is $791.20 for which I’ve never been paid for previously. But I’m not even going to try talking to anyone about it and waste my time, I’ll probably never see the remaining $500.
Adsense Publish Id – Adsense Email
Here is the email I referred to above.
We are sending this email to let you know that on 13 May 2009,
firstname.lastname@example.org changed the form of payment associated with
your AdSense account. If you have any questions about this change,
please contact email@example.com directly.
To review your form of payment, please follow these steps:
– Log in to your AdSense account at http://www.google.com/adsense
– Visit the My Account tab
– check the Payment Details section for your payment type
To review or update your Users With Access list, please visit the
Account Access page, under the My Account tab. Please be aware that
Google AdSense is unable to mediate access disputes between users.
The Google AdSense Team
Your AdSense publisher ID: pub-9141141067723781.
This message was sent from a notification-only email address that does
not accept incoming email. Please do not reply to this message. For
questions or to contact us, please visit the AdSense Help Centre:
Google Illegal Practises
Any other company operating in Australia would have been fined for making it this difficult to make contact and claim what is rightfully owned. Hey, I understand that they cannot make it easy to be contacted, I fully understand why, but not being able to be contacted at all, come on, this is screaming for a lawsuit.
Frustrated with Google
If you’re as frustrated as me trying to contact Google please share this page and leave a comment below.
UPDATE 2015 > Scroll all the way down and you can read an update regarding all this in 2015.
If you’re thinking about doing business with Farooq Bright from Pakistan Sialkot (Bright Martial Arts) then please read this post first and then decide whether you want to throw your money away or not.
Following are the details of the company and owner so you know exactly whether you have the right person or not.
Name: Farooq Bright or Rana Farooq Hussain
Business: Bright Martial Arts Sialkot Pakistan
Company profile on Alibaba: http://pk1021321312.fm.alibaba.com/company_profile.html
On facebook: https://www.facebook.com/rana.farooq.148
ID NUMBER: 3460403417027
Address: P.O.B BOPHAL WALA NASHTAR
ABAD SAMBRIAL SIALKOT PAKISTAN
Skype: Master BJJ
Skype username: rana.riazpakistan
Without going into a long story, the fact of the matter is, this person/company:
- has taken my money without delivering the products
- has kept products paid for in a previous order promising to ship it with the next order
- has delivered material that rips easily, patches that come off after three uses
- has lied time after time
Following is my last skype conversation with this person/company:
[29/05/2013 8:21:46 PM] master bjj: hi taco fleur i am farooq hussain from pakistan sialkot bright martial arts. please you contact me
[29/05/2013 8:23:11 PM] *** Missed call from master bjj. ***
[29/05/2013 8:24:13 PM] *** Missed call from master bjj. ***
[29/05/2013 8:24:43 PM] master bjj: Hi tacofleur, I’d like to add you as a contact. master bjj
[29/05/2013 8:24:43 PM] *** tacofleur has shared contact details with master bjj. ***
[29/05/2013 8:24:54 PM] tacofleur: hello
[29/05/2013 8:24:57 PM] *** Call from master bjj ***
[29/05/2013 8:25:07 PM] tacofleur: I don’t have a microphone
[29/05/2013 8:25:23 PM] tacofleur: can you type?
[29/05/2013 8:26:24 PM] master bjj: can you not contact
[29/05/2013 8:26:24 PM] tacofleur: you there?
[29/05/2013 8:26:36 PM] tacofleur: can’t talk, I have no microphone
[29/05/2013 8:26:40 PM] *** Call from master bjj ***
[29/05/2013 8:26:46 PM] tacofleur: type
[29/05/2013 8:27:09 PM] tacofleur: can you type?
[29/05/2013 8:27:53 PM] tacofleur: Hello!?
[29/05/2013 8:27:54 PM] master bjj: ok taco fleur .i will contact you tomorrow
[29/05/2013 8:28:09 PM] tacofleur: no, there will be no microphone tomorrow either
[29/05/2013 8:28:19 PM] tacofleur: do you have a problem typing?
[29/05/2013 8:28:57 PM] *** Call from master bjj ***
[29/05/2013 8:29:38 PM] master bjj: ok i , m understand
[30/05/2013 12:21:17 PM] *** Missed call from master bjj. ***
[3/06/2013 1:33:21 AM] *** Missed call from master bjj. ***
[3/06/2013 1:34:56 AM] *** Missed call from master bjj. ***
[3/06/2013 1:36:40 AM] *** Missed call from master bjj. ***
[4/08/2013 8:48:20 AM] *** Missed call from master bjj. ***
[8/08/2013 2:05:04 AM] *** Missed call from master bjj. ***
[13/08/2013 7:51:11 PM] *** Missed call from master bjj. ***
[13/08/2013 7:53:08 PM] *** Missed call from master bjj. ***
[22/08/2013 1:41:55 AM] *** Missed call from master bjj. ***
[22/08/2013 2:09:25 AM] master bjj: hi taco please you contact me through email
[22/08/2013 2:19:37 AM] master bjj: hi taco i am very very sorry. a big flood becomes in our country due to i can’t contact with you . your order bjj gis ten uniform and 7 bjj belt i will send you next month please you wait . i have your mony $ 450
[22/08/2013 12:54:10 PM] master bjj: please you contact me
[22/08/2013 12:55:08 PM] master bjj: hi taco please you contact me
[22/08/2013 12:56:26 PM] *** Missed call from master bjj. ***
[22/08/2013 12:57:35 PM] master bjj: hi taco please you contact me
[22/08/2013 12:58:03 PM] *** Missed call from master bjj. ***
[22/08/2013 12:59:08 PM] *** Missed call from master bjj. ***
[23/08/2013 10:43:11 AM] tacofleur: I have contacted you
[23/08/2013 10:43:27 AM] master bjj: ok ,
[23/08/2013 10:43:38 AM] tacofleur: when will the order be send?
[23/08/2013 10:43:57 AM] master bjj: next month
[23/08/2013 10:44:16 AM] tacofleur: Next month? what date? 1st of September?
[23/08/2013 10:44:33 AM] tacofleur: maybe it’s best you refund the money
[23/08/2013 10:46:03 AM] master bjj: you know flood becomes in pakistan
[23/08/2013 10:46:38 AM] tacofleur: you should probably return the money then so I can place the order somewhere else and we can do business when you are setup again
[23/08/2013 10:49:37 AM] master bjj: but i makes the logos and purchase fabric for your order
[23/08/2013 10:51:59 AM] tacofleur: what date will I have the order on my doorstep?
[23/08/2013 10:52:09 AM] master bjj: are you online in the skype
[23/08/2013 10:52:42 AM] tacofleur: no
[23/08/2013 10:52:57 AM] master bjj: ok,
[23/08/2013 10:54:15 AM] master bjj: till at 20 september
[23/08/2013 10:54:58 AM] tacofleur: this is crazy man, you are costing me business over and over again
[23/08/2013 10:58:20 AM] master bjj: sorry i cant understad what you want to say
[23/08/2013 10:59:14 AM] tacofleur: I am saying that you dissapoint me everytime, you never do what you promise and always have excuses, holiday, floods, forgot to sent the belts, etc. etc.
[23/08/2013 10:59:51 AM] tacofleur: can you return the money
[23/08/2013 12:06:17 PM] *** Missed call from master bjj. ***
[23/08/2013 12:08:48 PM] master bjj: i am any time urgent send you your order .but this time late your order so you mind it
[24/08/2013 2:47:37 PM] *** Missed call from master bjj. ***
[24/08/2013 2:50:06 PM] *** Missed call from master bjj. ***
[5/09/2013 7:24:35 PM] *** Missed call from master bjj. ***
[5/09/2013 7:25:20 PM] *** Missed call from master bjj. ***
[5/09/2013 7:25:28 PM] tacofleur: yes
[5/09/2013 7:26:07 PM] tacofleur: yes?
[5/09/2013 7:26:12 PM] tacofleur: yes?
[5/09/2013 7:26:44 PM] *** Missed call from master bjj. ***
[5/09/2013 7:27:18 PM] tacofleur: wassup? I have no microphone or video
[5/09/2013 7:28:11 PM] *** Call from master bjj ***
[5/09/2013 7:28:17 PM] tacofleur: can you not read?
[5/09/2013 7:28:55 PM] *** Missed call from master bjj. ***
[5/09/2013 7:29:34 PM] master bjj: please you face on
[5/09/2013 7:29:42 PM] *** Call from master bjj ***
[5/09/2013 7:30:03 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:05 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:06 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:07 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:08 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:09 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:09 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:10 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:11 PM] tacofleur: READ THIS >>> I have no microphone or video
[5/09/2013 7:30:28 PM] tacofleur: how can we have a face on with no camera or microphone???
[5/09/2013 7:31:35 PM] master bjj: please you talk with me
[5/09/2013 7:31:47 PM] tacofleur: write
[5/09/2013 7:32:02 PM] tacofleur: seriously are you dumb? No CAMERA no MICROPHONE
[5/09/2013 7:32:07 PM] tacofleur: only keyboard
[5/09/2013 7:32:11 PM] tacofleur: type
[5/09/2013 7:33:29 PM] master bjj: ok , your order i will send you at 20 setamber
[5/09/2013 7:33:48 PM] tacofleur: ok, thank you. looking forward to it
[5/09/2013 7:34:38 PM] master bjj: thank too
[5/09/2013 7:36:38 PM] master bjj: you send me all order so i am all fast make it and soon send you . but last order late i am very very sorry
[5/09/2013 7:37:17 PM] tacofleur: I just hope the quality is good
[5/09/2013 7:38:22 PM] master bjj: ok i hope you like quality it time
[5/09/2013 7:40:29 PM] master bjj: business a one side .but i like good relationship
[5/09/2013 7:46:25 PM] master bjj: please you not mind it ,ok thanks a lot
[5/09/2013 7:53:48 PM] *** Missed call from master bjj. ***
[13/09/2013 2:04:30 PM] *** Missed call from master bjj. ***
[19/09/2013 9:53:13 AM] tacofleur: can you reply to my emails please
[19/09/2013 11:33:25 AM] master bjj: hi
[19/09/2013 11:33:35 AM] tacofleur: hi
[19/09/2013 11:33:37 AM] master bjj: please you not mind it
[19/09/2013 11:33:47 AM] tacofleur: not mind about what?
[19/09/2013 11:34:27 AM] master bjj: please you tell me you are send me size chart
[19/09/2013 11:34:37 AM] tacofleur: are you serious?
[19/09/2013 11:34:47 AM] tacofleur: I have sent you everything
[19/09/2013 11:34:53 AM] tacofleur: you should have the Gi’s ready tomorrow
[19/09/2013 11:35:03 AM] master bjj: ok
[19/09/2013 11:35:09 AM] tacofleur: ok what?
[19/09/2013 11:35:27 AM] tacofleur: tell me what you need today!
[19/09/2013 11:35:30 AM] tacofleur: everything you need
[19/09/2013 11:35:41 AM] tacofleur: you need sizes?
[19/09/2013 11:35:51 AM] master bjj: yes ,
[19/09/2013 11:35:54 AM] tacofleur: I have sent those to you, you’ve made Gi’s for me before
[19/09/2013 11:36:01 AM] tacofleur: are you the same person as before?
[19/09/2013 11:36:14 AM] master bjj: ok
[19/09/2013 11:36:21 AM] tacofleur: ok what?
[19/09/2013 11:37:23 AM] master bjj: hi taco i just send you 10 gis and 7 bjj belts
[19/09/2013 11:38:01 AM] tacofleur: what is the trackong number?
[19/09/2013 11:38:05 AM] tacofleur: tracking
[19/09/2013 11:38:37 AM] master bjj: i will send you few days
[19/09/2013 11:44:24 AM] master bjj: please you not send message to google . i will sure send you your order in few day because i have other customer order complete at 3days then i will your order makes and i just send you
[19/09/2013 11:45:06 AM] master bjj: work is ok
[19/09/2013 11:45:23 AM] tacofleur: I can’t wait much longer – if I don’t get my order in the next 7 days I will have to post on google all your details
[19/09/2013 11:47:11 AM] master bjj: please please you wait only at 30 please
[19/09/2013 11:49:54 AM] master bjj: i sure send you your order because your bjj belts i just make it . but you bjj gis i will make then i will send you 30 setamber
[19/09/2013 11:50:11 AM] master bjj: please please you wait
[19/09/2013 11:53:54 AM] master bjj: i am very very sorry . please you wait next 11 days . i will sure give you your order
[19/09/2013 11:54:21 AM] tacofleur: I’ve waited 5 months for the belts and 3 months for the Gi’s if not longer
[19/09/2013 11:55:06 AM] master bjj: i know
[19/09/2013 11:55:28 AM] master bjj: i am very very sorry
[19/09/2013 11:55:36 AM] tacofleur: then you ask me for the logo and size chart…. I need to know you have everything you need now
[19/09/2013 11:56:44 AM] master bjj: i just makes your logo .
[19/09/2013 11:57:22 AM] master bjj: if you like then i send you pictures logos
[19/09/2013 11:57:58 AM] tacofleur: do you have everything you need?
do you need anything from me, ANYTHING?
[19/09/2013 11:59:31 AM] master bjj: only need size charts . you like old size chart or new please you tell me
[19/09/2013 11:59:52 AM] tacofleur: use the one you used before
[19/09/2013 11:59:57 AM] master bjj: then i am cotting your bjj gis
[19/09/2013 12:01:14 PM] master bjj: ok. but you send the new size chart
[19/09/2013 12:02:11 PM] master bjj: Hello farooq
I need to make some changes to the Gi, can you please send me the size charts / templates for sizes a1, a2, a3, a4 and a5
[19/09/2013 12:02:57 PM] tacofleur: I just send the email to you again, forget the size A1
just 5 x A2 and 5X a3
[19/09/2013 12:06:45 PM] master bjj: your order bjj gis A1/5 A2/5 = only 10
[19/09/2013 12:07:11 PM] tacofleur: NO
[19/09/2013 12:07:19 PM] tacofleur: 5 x A2
5 x A3
forget the A1
[19/09/2013 12:08:12 PM] master bjj: ok , thanks a lot
[19/09/2013 12:08:39 PM] tacofleur: do you need ANYTHING else from me?
[19/09/2013 12:10:18 PM] master bjj: no thanks . you not mint it only
[19/09/2013 12:31:05 PM] *** Missed call from master bjj. ***
[1:54:48 AM] *** Missed call from master bjj. ***
Besides the above skype chat, I have 100’s of emails going back and forth.
I waited and waited and waited…. Money gone, but anyone else who will google this scammer might at least keep their money in their pocket. Go and place your order in China, seriously! You might have the same communication problems but they will ship the order. As for this guy, trust me, he can keep the money but besides this internet post, I will make his life difficult to the point where he will never forget not to lie,
Yes, I know, I’m dumb too for even trying ‘once again’ to do business with Pakistan or any other country in that area.
More than a year later I receive an email from Farooq.
how are you
happy Christmas day to you
also , i will send you your order of bjj kimonos next year in January
if you want bjj kimonos so you tell me again
you can order of bjj kimono change
i sure give you your order of bjj kimonos
thanks a lot
bright martial arts
I don’t invest too much time in the email as I’m skeptical as hell and know that this guy will not deliver anyway. I think what happened was that some of his customers told him about this post and he thought by PROMISING to deliver the order one year later I would remove this post. My reply.
I will await my order you will send me that I paid for. Let me know if you need my new address.
yes, i want your shipping address
so i will give you gis your address
also , if you need order change so you can
i was realy in big problem .
but i am easy
i dont like your money food
also, i am very very sorry for order in late
i will give you your order 15 days in
please you send me bjj kimonos os order detail or invoice
your order of bjj kimono 10 gis
please you send me agian sizes
thanks a lot
bright martial arts
A few more emails exchange, then I suggest to make things easy for him.
Also, maybe it’s easier for you to just refund the money, rather than making the Gi’s, I’m happy with that as well. Also, once this is settled I can update the Google page (that’s what he calls this page) I wrote.
He replies with the following. Note I have already provided him my address several times now.
i just give you your order of bjj gis
you bleve it i was realy big problem
but i just easy
so i send you your order of 10 gis and some belts
at 10 janvery
i just want your right shipping address and youe cell number
thanks a lot
GUESS WHAT?! Today is the 12th of January 2015 and still nothing.
I’ve always been pretty happy with Ebay, until I actually had to be able to contact them and get a reply from them…..
I purchased a pair of Nike Overpass sunglasses from bestbrandsbay (Raul Townsend) which never arrived, and although the order was only US $88.98, it’s the principle of the way Fred Townsend firstname.lastname@example.org / email@example.com has left me hanging, and I will not give up on this till he has corrected the huge mistake he made of double crossing me.
How did he double cross me you ask?
Well, first of I’m sure you must have some issues with this person or eBay as well, otherwise you would probably not have ended up here through Google :-) Let me summarize this for you, and let me point out I’m not only unhappy with Fred but also with eBay.
- on December 11th 2012 I placed the order for “NEW NIKE OVERPASS MAX OPTICS EVO SUNGLASSES BLACK/BLACK-GREAT FOR SPORTS !!!” on eBay and paid via PayPal
- on January 10th 2013 I notified him that I had not received the item, in summary he said “be patient”
- on January 31st 2013 I notified him that I had still not received the item, I asked for a refund, the response was that I could pick another pair which he would send right away
- I picked a new pair
- on February 2nd 2013 he confirmed with “I will ship them with priority so you should be getting them within 7-10 days. Thanks”
- on February 12th 2013 I notified him that I still had not received the new item he supposedly would have sent and that I was about to file a complaint, his response was “Please be patient. Sometimes it takes longer for international delivery. Thanks”
- on February 26th 2013 I sent “Fred, I’ve now waited long enough don’t you think, it’s time for a refund so we can put this matter to rest. thank you”, to which he replied “Yes. Im sorry. I was waiting to see if I would get them back. I will send you a refund on Friday when We do all refunds. Thanks for you patience.”
- I replied “Mate, not waiting anymore, ordered glasses from ebay before, got them within 7days, it’s now been 3 months and you keep saying wait, wait wait, only option left is; you refund the money today or tomorrow I file a complaint.”
- I did not file a complaint (but should have) waited to hear back from him and on March 5th he replied “for some reason Im can’t send you a refund. Please send me a “money request” for the amount you paid (minus the shipping fees)”
- Note that he failed to include an email address to which I could make a money request via Paypal, also note that he already had my email address and could have send the refund
- I then send several messages asking for his email address, since then he stopped replying
Please note, I only just found his email address after doing more research, however, I doubt it very much that he would refund the money. Plus at this stage I’ve wasted so much time that I feel he owes me more than the $88.98. Furthermore, how could I know what email address to use since he has a few, it should have been included in the message had he really wanted me to make a money request.
Following is part of the guarantee he makes on eBay.
“Please be patient because we do have our “100% Satisfaction guarantee or your money back” Policy, so if you dont get your item(s) within that time frame, we will send you a new one or give you a full refund. Check check our feedback http://feedback.ebay.com/ws/eBayISAPI.dll?LeaveFeedbackShow&useridfrom=benooi.fleur.777&useridto=bestbrandsbay&item=400378631178&transactid=215840124027”
Communication with eBay
On February 16th I sent the following to eBay to which till this day I have not received a reply on (eBay’s statement “Generally we will reply within 24 hours”)
“Seller keeps responding with “wait, it will come”, obviously the seller knew that lodging a case would expire after some time as you guys don’t allow me to open a case or leave feedback for this item. Never received the item, have contacted seller several times, I have his responses saying it will be mailed. I asked for refund several times, only offered sending it again. I’ve now wasted so much time on this, I really want this resolved ASAP and the money refunded. Am very unhappy with the Ebay system as well that it only allows a certain amount of time to open a case and after that makes it almost impossible to do something about it.”
I was not able to follow eBay complaints system as my item had already gone past expiry date in which you can lodge a complaint about it, leave feedback or report it as not received.
MORAL OF THE STORY
* File your complaints right away, do not wait, even when the seller asks you to
* Leave negative feedback right away, let the seller sort it out later
* File your “Item Not Received” right away, do not let it go over 60 days
Until eBay improves their system, this is what I suggest to not be scammed out of your money, let eBay and the seller waste their time, not you.
Please note, Fred Townsend also owns the domain BESTBRANDSBAY.COM
150 PALM VALLEY BLVD
SAN JOSE, CA 95123-1061
A shield to protect the wearerthis is what the Throwdown Protector T-Shirt offers up. Rules to live by: Honor and Respect. Virtue/Honor. The Throwdown Protector T-Shirt is armed and probably dangerous.
Threads hanging of it
Fit: Feels true to size
Length: Feels true to length
Pros: Stylish, Great Colors
Cons: Threads hanging of it, Poor Quality
Describe Yourself: Career
Was this a gift?: No
Like the way it looks, just very unhappy with how the threads we’re lose and coming of more and more.
If this post would only help one other person with their decision on whether to use CrazyDomains.com.au for registrar it is worth it!
In my opinion and experience their:
– customer service lacks, no urgency or proper response
– their DNS system is not intuitive at all and hard to understand even for someone working with DNS for many years
Here is my latest message to them, awaiting reply from them on firstname.lastname@example.org.
I would like to lodge a formal complaint about the service I received from your company.
First let me tell you that I have been working with the Internet since they created BBS, I’m no dummy and know what is involved with a transfer, how long it takes etc. (just letting them know so we can skip the usual template reply of you needed to follow this, or wait for that)
I transferred our domain executiveresults.com.au from our other registrar in the hope that we would get better service. (Other registrar failed to notify us via email about our domain expiration)
I initiated transfer on the 25th of Dec and confirmed it . Note the following in your email:
You should experience NO disruption to the service of your domain name, website or emails, and you will be notified once the process is complete.
Our website which brings in about $500 to $1000 per day in leads has been down since the 25th of Dec and is still down as we speak. Please note that I have warned your staff about taking this further and seeking damages, I’ve had no reply or concern shown in regards to this. I’ve asked for a contact in higher management to get this matter escalated, I’ve had no response, it got completely ignored. Note that you have received all these emails as a ticket is assigned to them. Your staff shows total lack of concern or urgency for a serious situation like this.
NOTE: on the 28th I got an email from May asking to call and renew the domain. See below.
Thank you for contacting Customer Support.
Please give us a call to renew it asap.
Telephone number : (08) 9422 0855
(08) 9422 0888
1300 210 210
I called ASAP as I’m sure your records will show and spoke to some Indian guy who said he could not renew it, I said that I was just asked to call and renew it, nothing I said helped. Asking to speak to someone else did not help either, he put me on hold for a while and then he came back on himself several times. Many more emails got exchanged in between then and now, but the most important thing is that TODAY when I called and spoke to someone else, they asked me for my credit card and renewed the domain. WHY COULD THIS NOT BE DONE WHEN I CALLED THE FIRST TIME!
First off, the domain should have never been down as stated in your auto reply email, secondly once May sent me an email asking to call and renew, it should have been renewed, thirdly, when I asked to speak to senior management I should have been given a contact, fourthly, your staff shold have answered my other tickets submitted with concerns and possible solutions to this matter (i.e. canceling the transfer, or asking whom I can contact higher up to get a solution).
I would like to know from you.
1. are you going to resolve this matter before we take it any further?
2. if not, please forward the contacts and addresses for us to forward proof of loss of income and further action
This same problem has been reported since 2005
My setup is as following
Windows XP 2002 SP3
Free disk space is 20Gb
Page file is system managed
Audio drivers are up to date
No iTunes plugins
Audio Hardware acceleration is set to full
This problem is driving me nuts and will require me to go back to Windows Media Player and returning the Airport Express I got.