Posts filed under ‘Other’

CrazyDomains.com.au Review / Feedback

If this post would only help one other person with their decision on whether to use CrazyDomains.com.au for registrar it is worth it!

In my opinion and experience their:

– customer service lacks, no urgency or proper response
– their DNS system is not intuitive at all and hard to understand even for someone working with DNS for many years

Here is my latest message to them, awaiting reply from them on complaints@crazydomains.com.au.

 

Dear Sir/Madam,

I would like to lodge a formal complaint about the service I received from your company.
First let me tell you that I have been working with the Internet since they created BBS, I’m no dummy and know what is involved with a transfer, how long it takes etc. (just letting them know so we can skip the usual template reply of you needed to follow this, or wait for that)

I transferred our domain executiveresults.com.au from our other registrar in the hope that we would get better service. (Other registrar failed to notify us via email about our domain expiration)

I initiated transfer on the 25th of Dec and confirmed it . Note the following in your email:
You should experience NO disruption to the service of your domain name, website or emails, and you will be notified once the process is complete.
Our website which brings in about $500 to $1000 per day in leads has been down since the 25th of Dec and is still down as we speak.  Please note that I have warned your staff about taking this further and seeking damages, I’ve had no reply or concern shown in regards to this. I’ve asked for a contact in higher management to get this matter escalated, I’ve had no response, it got completely ignored. Note that you have received all these emails as a ticket is assigned to them. Your staff shows total lack of concern or urgency for a serious situation like this.

NOTE: on the 28th I got an email from May asking to call and renew the domain. See below.

Hello Taco,

Thank you for contacting Customer Support.

Please give us a call to renew it asap.

Telephone number : (08) 9422 0855
(08) 9422 0888
1300 210 210

Regards,
May

I called ASAP as I’m sure your records will show and spoke to some Indian guy who said he could not renew it, I said that I was just asked to call and renew it, nothing I said helped. Asking to speak to someone else did not help either, he put me on hold for a while and then he came back on himself several times. Many more emails got exchanged in between then and now, but the most important thing is that TODAY when I called and spoke to someone else, they asked me for my credit card and renewed the domain. WHY COULD THIS NOT BE DONE WHEN I CALLED THE FIRST TIME!

First off, the domain should have never been down as stated in your auto reply email, secondly once May sent me an email asking to call and renew, it should have been renewed, thirdly, when I asked to speak to senior management I should have been given a contact, fourthly, your staff shold have answered my other tickets submitted with concerns and possible solutions to this matter (i.e. canceling the transfer, or asking whom I can contact higher up to get a solution).

I would like to know from you.
1. are you going to resolve this matter before we take it any further?
2. if not, please forward the contacts and addresses for us to forward proof of loss of income and further action

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January 2, 2012 at 5:05 am 57 comments

WordPress IIS7 IUSR File Permissions on Windows 2003

Been having some issues with WordPress on IIS7 windows 2003 for a while now and think I finally got it solved, thought I’d post the info here for others to see, as I had a hard time finding this info myself anywhere else, not even the WordPress website.

This is what I found after a lot of playing around, if you see any issues with this or have any feedback please let me know below.

On the wp-content folder I applied the following permissions.

C:\inetpub\wwwroot\wordpress\wp-content
– IUSR with following permissions

  • Traverse folder / execute file
  • List folder / read data
  • Read attributes
  • Read extended attributes
  • Create files / write data
  • Create folders / append data
  • Write attributes
  • Write extended attributes
  • Delete subfolders and files
  • Delete
  • Read permissions

I also have the following groups and users on there

  • IIS_IUSRS
  • Trustedinstaller
  • SYSTEM
  • Administrators
  • Users
  • CREATOR OWNER

Here are the steps I followed

  • Right click wp-content
  • Properties
  • Security tab
  • Advanced button
  • Change permissions button
  • Add button
  • Advanced button
  • Find now button
  • Locate IUSR and double click
  • OK button
  • Check box Allow Full control
  • Uncheck the boxes; Full control, Take ownership, Change permissions
  • Click OK button
  • Check box “Replace all child object permissions with inheritable permissions from this object”
  • Click OK button
  • Click Yes when asked if you want to continue
  • Click OK button
  • Click OK button

I’m not making anything in the root writable, like wp-config etc. I change that manually or as a one off.

April 6, 2011 at 12:59 am 1 comment

Direct Debit Service Providers and Solutions

I asked around on Facebook the other day for any other Direct Debit Service Providers and Solutions and following is part of the conversation that followed. I’m posting this to give you some idea of what’s out there. and I will also have a follow up on the EzyPay experience soon.

Continue Reading July 2, 2010 at 3:27 am 5 comments

Alan Swanwick

If you are looking for Alan Swanwick from MW Law, please let me first tell you about my experience with this character (it might change your mind). My experience is the absolute worst I have ever had in regards to promptness, courtesy and business manners. This guy really tops it all in my books.

Continue Reading June 7, 2010 at 9:48 pm 4 comments

Pacific Fox web directory

Just launched our new product Pacific Fox Business and Web Directory
http://pacificfox.com/.

Category listing looks like this http://pacificfox.com/listing/computers/programming/languages/

An actual listing looks like this http://pacificfox.com/web-listing.cfm?listingIdentity=521128

It has some great integration with social networks like facebook, twitter and other sources.

There is still lots of work to do on the directory, the data is currently based on several sources including ODP, but we are working towards creating a completely separately maintained data source that can be queried and managed via a Web Service. It costs to lists in the directory, however, the fee is very minimal and is basically there to make sure the listing is still active. People don’t notify a web directory when their business is closed down or the listing isn’t relevant for some other reason, which is why we charge a fee of less than $2 dollars a month simply to make sure the listings is active.

Flickr integration is not far away, and many other features will be added over time, including integration with www.clickfind.com.au. We are also working towards setting up a approval system that is like ODP but improved, as the procedures currently in place are not working, people own categories but do not approve anything, don’t participate but also don’t allow others to. Open to partnerships in this area.

PS. the directory also uses our free social bookmarking links code from http://www.socialbookmarkinglinks.com/, the code is handy on WordPress where you don’t host the blog yourself.

May 16, 2010 at 1:58 am Leave a comment

Industrial Vacuum Cleaner

I just bought an industrial vacuum cleaner for our gym in West End, you know those vacuum cleaners you put on your back? I’m very happy with it, it was only $230 from Godfreys in Chermside. I tried it out at home and am really impressed with it, easy to handle, much easier than having to cart one of those boxes over the floor, and with an extra long cord there is no need to unplug it…

We’ll buy another one to use at home now as well.

May 15, 2010 at 5:51 am Leave a comment

Certegy Payment Options / Financing Options

“I don’t really care whether it did or not, I told Certegy that the account was not the right account and Certegy told me that they would be in touch to rectify this”

Continue Reading May 13, 2010 at 9:59 am 3 comments

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