TrustWatch – doesn’t look so trustworthy!

January 8, 2008 at 12:45 am 1 comment


I have to write about our experience with trustwatch.com, I just have to!

 A website that should stand for TRUST on the Internet should be contactable via email, right? Especially if it’s powered by http://www.geotrust.com/  

We felt there might be some synergy between www.clickfind.com.au and www.trustwatch.com as we only list real Australian businesses, and verify the ABN details with the government registry. Therefore we only have real businesses listed, which should instil some trust with the users of clickfind.

Since all partners on http://www.trustwatch.com/get-verified.html are US based and mostly deal with US based companies only, we felt that it would be a good thing to approach them and see what partnership is possible. If no partnership was possible, we’d still be interested in their API, which they list somewhere on the site.

So we compiled our first email:

 Dear Sir/Madam, We like to enquire how we can become a partnerhttp://www.trustwatch.com/partners.html Our company lists Australian businesses only, and requires each one to provide ABN details, we then retrieve their business details from the government registry. Only registered businesses have an ABN which gives people searching the site the confidence knowing they are dealing with a real Australian business. Please see an example on https://www.clickfind.com.au/business/listing.cfm?businessIdentity=45717 please scroll down till you see “Registered business” on the left hand side. Looking forward hearing from you. 

The email got returned because their mail server is either down or doesn’t exist anymore.

Please see attachment for the Delivery Status Notification.

trustwatch screenshot 1

OK, that can happen to the best of us, so I started searching their website for a contact form. I found one http://www.trustwatch.com/feedback.html

So I figured provide some feedback, the feedback link went to a survey that was closed. OK, report an error then! The link went to a survey that was closed. Nothing but dead links. Hmm, certainly doesn’t instil a lot of trust so far. See attachments for a screen shot.

TrustWatch screenshot 2 – TrustWatch screenshot 3 

That’s when I figured I’d write about this experience. Before I did so, I figured I’d better make darn sure there is no other email address to contact them on. After searching all the pages I finally found another address: info@trustwatch.com I wrote another email:

 Hello, There are a couple of reasons for contacting you. 1. we are interested in the trustwatch API2. we’ve been trying to contact you via other channels in regards to partnership, please see below;  1. we’ve emailed you on partners@trustwatch.com and the email got returned, see screenshot trustwatch_01.jpg2. we’ve tried the feedback links on your site which all lead to screenshot trustwatch_02.jpg and trustwatch_03.jpg We think your company is great, and what you are doing, we are completely behind it. But having dead links and hard to find emails is not a great public image 😉 So, I thought you might like to know about it and I took the time to go through all your pages till I came across this email address. Following is a copy of the first email I sent:  

Please see attachment for the Delivery Failure Notice.

TrustWatch screenshot 4

That was the end of us trying to bring trustwatch to Australia 😉

  

Yes, I could have contacted them by telephone (that’s if it wasn’t disconnected), but that’s not the point here. The emails we’re also days apart.

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1 Comment Add your own

  • 1. Marcus  |  May 30, 2008 at 9:01 am

    I recently had cause to contact TrustWatch also. I DID try their phone number. Guess what? It was disconnected!

    See:
    http://www.mjtnet.com/blog/2008/05/29/trustwatch/

    My reason for contacting them was that their toolbar wrongly blacklists our website saying there is a risk of ID theft or financial fraud. I can’t see why – we’re a software house selling Windows automation software. Nothing more.

    Like

    Reply

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