CrazyDomains.com.au Review / Feedback

January 2, 2012 at 5:05 am 43 comments


If this post would only help one other person with their decision on whether to use CrazyDomains.com.au for registrar it is worth it!

In my opinion and experience their:

- customer service lacks, no urgency or proper response
- their DNS system is not intuitive at all and hard to understand even for someone working with DNS for many years

Here is my latest message to them, awaiting reply from them on complaints@crazydomains.com.au.

 

Dear Sir/Madam,

I would like to lodge a formal complaint about the service I received from your company.
First let me tell you that I have been working with the Internet since they created BBS, I’m no dummy and know what is involved with a transfer, how long it takes etc. (just letting them know so we can skip the usual template reply of you needed to follow this, or wait for that)

I transferred our domain executiveresults.com.au from our other registrar in the hope that we would get better service. (Other registrar failed to notify us via email about our domain expiration)

I initiated transfer on the 25th of Dec and confirmed it . Note the following in your email:
You should experience NO disruption to the service of your domain name, website or emails, and you will be notified once the process is complete.
Our website which brings in about $500 to $1000 per day in leads has been down since the 25th of Dec and is still down as we speak.  Please note that I have warned your staff about taking this further and seeking damages, I’ve had no reply or concern shown in regards to this. I’ve asked for a contact in higher management to get this matter escalated, I’ve had no response, it got completely ignored. Note that you have received all these emails as a ticket is assigned to them. Your staff shows total lack of concern or urgency for a serious situation like this.

NOTE: on the 28th I got an email from May asking to call and renew the domain. See below.

Hello Taco,

Thank you for contacting Customer Support.

Please give us a call to renew it asap.

Telephone number : (08) 9422 0855
(08) 9422 0888
1300 210 210

Regards,
May

I called ASAP as I’m sure your records will show and spoke to some Indian guy who said he could not renew it, I said that I was just asked to call and renew it, nothing I said helped. Asking to speak to someone else did not help either, he put me on hold for a while and then he came back on himself several times. Many more emails got exchanged in between then and now, but the most important thing is that TODAY when I called and spoke to someone else, they asked me for my credit card and renewed the domain. WHY COULD THIS NOT BE DONE WHEN I CALLED THE FIRST TIME!

First off, the domain should have never been down as stated in your auto reply email, secondly once May sent me an email asking to call and renew, it should have been renewed, thirdly, when I asked to speak to senior management I should have been given a contact, fourthly, your staff shold have answered my other tickets submitted with concerns and possible solutions to this matter (i.e. canceling the transfer, or asking whom I can contact higher up to get a solution).

I would like to know from you.
1. are you going to resolve this matter before we take it any further?
2. if not, please forward the contacts and addresses for us to forward proof of loss of income and further action

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43 Comments Add your own

  • 1. Australian Search Engine  |  January 3, 2012 at 12:43 am

    Here is how they handle a formal complaint. –

    Hello Taco,

    Thank you for your email.

    We are sorry for your inconvenience.
    The reason that the website went down during the transfer is because it was expired in the transfer process.
    Looks like the domain name was about to expire when the transfer was initiated and the transfer transaction was only to transfer the domain alone and not renewing it.

    We are sorry again for the inconvenience caused.
    Your website is up and running now after the domain name has been renewed.

    Thank you
    Jim

    Crazy Domains
    Customer Support
    E: help@crazydomains.com.au
    W: http://www.CrazyDomains.com.au

    —-

    NO, serious!? It went down because it expired during the transfer!? Hmm, Why in godsname was I not able to renew it when I call up to renew it? why did you not renew it when I initiated transfer? Why not offer the option right away?

    The basic fact is, you screwed up and you don’t care one bit. As a business owner myself at this stage I would have offered an apology and offered a refund or something, but your half arsed template response is just not good enough.

    But what you don’t realize is that even if 5 people over one year read this and decide not to join you guys, you might be missing out on several thousand dollars of income. This will give me some satisfaction.

    Reply
  • 2. Richard  |  April 13, 2012 at 1:48 am

    I was on GoDaddy in the US for about 6 years. Not a single problem. Never a missed email, never had my site down. I moved accross to CrazyDomains earlier this year in the hope that having all my stuff local would speed things up a bit. Since moving though I have had nothing but grief. Email down, site down, poor service, insulting staff saying things were my fault.

    Horrible horrible horrible.

    I am getting out. Any suggestions for a reliable host??

    Reply
    • 3. Australian Search Engine  |  April 13, 2012 at 1:52 am

      Funny enough I moved to godaddy for domain registration and DNS, for Aussie hosting I use my own server, for US hosting I use JustHost or HostGator.

      Reply
  • 4. carnage  |  May 11, 2012 at 12:24 pm

    Hello All,
    Crazydomains they have a call center in Bangkok and has the most horrible service ever.I used to work in the Perth office before this.
    These people in Bangkok are treated very badly.They open the call center illegally without providing work permit to these people.Most of the people working here are mainly Burmese,phillipino and indian.
    These people dont have work permit and the company is not registered in bangkok. Please don’t go with the crazy domains. If you have any queries about crazydomains, please email me and i will email you all the information i know about the,
    Cheers

    Reply
    • 5. aimee  |  May 14, 2012 at 10:25 pm

      I have an account with crazy domains. How did you know they are treated badly? Anyways, how do you know all these?

      Reply
    • 6. Mel  |  September 23, 2012 at 3:01 am

      I’d love some info on the Bangkok call centre please. Wish I’d read all these posts before I signed up with these shysters… :(

      Reply
  • 7. Richard Furhoff  |  May 14, 2012 at 3:20 am

    Somehow this is not comforting to discover I am not alone. The problems described here are identical to those I have suffered and I will be switching hosts. For some reason my registrar transfer from GoDaddy did not go through and I am so glad for that! I think I dodged a bullet.

    I too moved from GoDaddy when I moved here from overseas in search of a faster, smoother experience for my local business. CrazyDomains turned out to be a big fat FAIL.

    Avoid CrazyDomains. CrazyDomains are crooks. CrazyDomains are incompetent. CrazyDomains are rude.

    Reply
  • 8. aimee  |  May 14, 2012 at 10:28 pm

    By the way I called many times and i felt they were indians.

    Reply
  • 9. absoluteweevil  |  May 20, 2012 at 12:15 am

    Crap
    I just purchased from them and realized their hidden cost etc.. The wording was crap and I thought I had purchased 6 years – retrospectively it turns out.
    Can I transfer to another server?

    Reply
    • 10. Gerardo  |  June 21, 2012 at 9:04 am

      Sorry to hear that absoluteweevil did they also sting you for the DNS hosting as well?

      They price them selves as cheap but up sell you at every stage of the shopping cart process, in essence theres nothing wrong with that but you end up purchasing things that you actually get included from other providers like DNS hosting, Virus & Spam Filtering just to name a few.

      The DNS hosting is just 1 of those things, we charge for DNS & Domain hosting together in the 1 fixed price because what are you going to do with a domain name if you cant point it anywhere or create DNS zones.

      In relation to your purchase the only thing you can do is ask for a refund and move to another provider with more personalised service.

      PM me if i can be of help with anything.

      Gerardo.

      Reply
  • 11. Velocity Host  |  May 26, 2012 at 8:20 am

    Hi Taco

    We are a Reseller for MIT and i can advise you that what CD are saying is a load of rubbish, when a domain name is due to expire within the 90 day renewal period it must be renewed when transferred out form one registrar to another.

    So if you transfer the domain name out from Registrar 1 > Registrar 2 within that 90 renewal period it is automatically renewed at the registry its AusRegistry policy and they would have charged Crazy Domains for the move over to them.

    If CD didn’t charge you thats a different story but in saying this the domain name should have not gone down due to the renewal being due if they had done everything properly.

    Transfers outside of the 90 Day period between registrars are free in Australia for AU domains as we have a 2 year renewal policy.

    other TLD’s .com .net etc are an automatic renewal and extension as these domains are only registered for 1 year at a time.

    Some other specific domains for designated countries may have their own renewal policies.

    Transfer periods between registrars for .AU TLD (Top Level Domains) can take up to 2 business to complete.

    Let me know if you need any more info as we can provide you with the low down :)

    “”Cheers speak soon.
    Gerardo.

    Reply
  • 12. Jason Moore  |  June 17, 2012 at 11:24 am

    I have been with Crazy Domains for 3 years. I have only had one outage but it was quickly resolved by a simple phone call. All this took around 15 minutes at most.

    Their customer service is ok. Though it can be difficult to understand. But, they are very intelligent and can solve any situation with ease.

    Reply
  • 13. Andrea  |  July 11, 2012 at 2:58 am

    My God I am so confused. I was hoping to try and save some money by setting up my own website etc using the same company for domain name, server, emails, email marketing etc. New to business in need of a website has only confused me on just who to use. I was looking at Crazydomains before reading these feedbacks. Obviously GoDaddy is not a suitable option if you are based in Australia??

    Reply
    • 14. Gerardo  |  July 11, 2012 at 3:12 am

      Hi Andrea feel free to get intouch with us happy to help :)
      gerardo@velocityhost.com.au

      speak soon

      Reply
  • 15. Rick  |  July 25, 2012 at 11:35 am

    Stay away from crazydomains.com.au crazy domain.

    They deleted my website and could not restore it. (No backups)
    Poor uptime… The site went up and down like a yoyo.

    From my statistics over six months
    downtime – 172 hours 5 minutes
    outages – 577
    largest downtime 120 hours
    Poor speed.
    Server limited to 50 connection (So you have to keep trying to ftp)
    Sit on hold for 30 to 45 minutes to get soneone from india (no clue)
    Sometimes there phone number does not even ring

    Overall rating 0 out of 5 (STAY AWAY FROM THESE GUYS)

    Reply
  • 16. Mari  |  July 26, 2012 at 11:24 pm

    Damned, why didn’t I read these before singning with them… their customer service really sucks, and the e-mail hosting seems to be down at least once a week. This time it has been down several times this week, and I haven’t been able to access it for the last 24 hrs. Trying to run my business whti them seems to be impossible.

    Reply
  • 17. Alan Yong  |  July 27, 2012 at 2:26 am

    They are absolutely beyond useless. We have web and email hosting with them and can’t wait to leave. Their server has been down 5 times this month – with at 14 hours down in the last 24 hours… and their customer service is useless. My complaints on their facebook page today were quickly deleted as were many others….

    Reply
  • 18. Santiago  |  August 3, 2012 at 5:10 am

    Crazy Domains are the WORST COMPANY to ever deal with !!!!!

    Ridiculously long wait times trying to communicate with them on the phone, always been put on hold for 30minutes or more ! Email also useless, lucky to even get and answer back !

    I have over 300 Domains and Hostings with them. They used to be good many years ago when they were a privately run company where the owners were directly linked with profits and proceeds. Having been bought out by large corporation lost their incentive to provide good customer service, help and representation.

    I am 2000miles beyond frustrated with them and am transferring all my renewals and product purchases to other companies.

    Crazy Domains, I am patient and resiliant but after many years of bad service and its increasingly getting worse you have lost my business !!!!!

    Reply
    • 19. velocity08  |  August 3, 2012 at 6:24 am

      Hi Santiago

      We get a lot of Resellers move over to us who thought CD where great based on their prices and found out very quickly that not all was what it appeared to be.

      Im the director at (VH) Velocity Host and we have found that providing personalised service is the key to success with any business, you can reach me or any of the team at any time to help with your queries.

      Good luck with the move and let me know if there is anything we may be able to help with.

      Gerardo.
      Velocity Host.

      Reply
  • 20. Aline De La Victoria (@rDeLaVictoria)  |  August 8, 2012 at 2:35 am

    Ohh noooes! I’ve just buy my first domain with them! :( I received 3 days ago an email asking for documents which I sent but never get answer back about confirmation or anything! Its 4 days and nothing, I’ve been charged and don’t know if I lost my money, Im afraid! And about my domain, is still saying “pending approval” aagh and I dont have any phone, but the fax! D:

    Reply
  • 21. H  |  August 17, 2012 at 9:27 pm

    Crazy domains are so bad. You call them and get hung up on immediately. How ridiculous is that? Yesterday I tried calling about 8 times and was immediately disconnected. I have tried phoning in the past and am very often disconnected, which is nothing short of infuriating if you’ve been on hold for 20-40 minutes minimum.

    Email is constantly down yet their servers show no problems on the website. Email exchange isn’t cheap.

    WORST SERVICE EVER

    Reply
  • 22. Subdolus  |  August 19, 2012 at 6:03 pm

    What you said: some shit.

    What I heard: Trying to run my business on $12 a year seems to be impossible.

    Reply
  • 23. Michael  |  August 27, 2012 at 4:31 am

    Everyone above who is complaining about Crazy domains have every right to. I am on the phone to them right now to them waiting for support to answer and it has been – and I’m not exaggerating – 2 hours. As I sit here I am bombarded with sales audio on how great they are. It is serious disinformation. I am a reseller with these guys and am in the process of my clients away from them. I strongly recommend to anyone, especially professionals, not to engage this company. You can’t complain about the prices but the old adage ‘you get what you pay for’ certainly comes in here.
    Their professional services are constantly falling over. Email for Exchange is a mess with it constantly offline. Don’t use their anti-SPAM product. It too is constantly failing with email for your clients being delayed for hours because of it. The reseller tech support who claim replies with in a working day simply never answer your emails at least 80 precent of the time. You cannot speak to them on the phone.
    The first level tech support people read off scripts and in my opinion have very little knowledge of the technology they manage. They say they are based in Perth. If so, Crazy must operate a rigid multi-cultural employment policy for I have never spoken to an Australian accent yet – except in sales of course. One of the truly awful things they do is there so is called ‘extensive support documentation available online’. They pipe this to you whilst sitting on hold. I have found countless examples of setup that is simply incorrect, full typos and badly written. What is shocking about this is that reseller support admit they need updating – but they simply don’t do it. One guy told me that it wasn’t his job!! It is a true insight to the disarray that must be going on there. Having accurate online support documentation alleviates pressure on the support crew.
    It signals that the executive is really at fault which is often the case.
    As a professional, if you sign up with these guys you will find yourself wasting an awful lot of time dealing with their incompetence. I am now still sitting on the phone at 2 hours and 32 minutes. This is to deal with a POP service that won’t log on (via Outlook).

    Reply
  • 24. dearcherie1  |  August 28, 2012 at 1:39 am

    I registered with crazy domains last night, and everything has been going wrong since then. I only just realised that apart from buying the domain and website hosting, you also have to buy pages, web builders and much more. I strongly suggest if you want a website, go to somewhere like JustHost or Hostgator.

    Reply
  • 25. stephen  |  September 7, 2012 at 7:47 am

    I moved from bluehost to crazydomains 2 weeks ago. I was very happy with bluehost, had excelent service, their help was fast and great especially online help with chat which was instant. The only reason I moved to crazydomains was to get a .com.au site which should’ve boost or enhance my 2 month campaign on SEO which was very successfull this far. I was on page 2 when moved as I thought the only way to hit front page on google and Bing is to have a .com.au site from Australia. Since I moved, they first messed up my domain registration and server ip’s, their cPanel is 80% worse than bluehost offerings. The website has been down 7 times in two weeks, I still have the .com site, not down once. The server crashed yesterday, server failure. It is down now for 2 days. I’ve had sooooo many client complaints and lost so much business it is scary to think off. Everytime I call, I’m in a queue for nearly an hour or more, the only thing they can tell me is they are working on the problem and their servers are failing, harware failures. I checked the server, it is obvious they overloaded it, the disc failures in the logs indicate total overload. I asked them to redirect the site to the .com site, they can’t do that. They have no backups, no failover capability, no contingency plan nothing. I even tried a last backup, but that does not work. I checked my search today on google and bing, I’m not even featuring on SEO as Google site crawler unfortunately tried to crawl my site the past few days. 2 months of dollors and huge amount of time spent down the drain, what a disgrace. And all they can tell me is they can’t do anything about it. They did not even return my emails or tickets, they don’t give a dime about your website or business. I was bumped from second to NOT FEATURING AT ALL on seo, horriffic I tell you. This turns out to be my worst nightmare, I will move away from them today. I asked them for cancellation, they can’t even do that. I asked them with whom do I speak, there is no one. DONT use these guys, they are worse than pathetic and total rip offs, they take your money is all they are interested in, in 20 years in an IT career I’ve never seen worse than this!!

    Reply
    • 26. Richard  |  September 11, 2012 at 1:04 am

      I have put off changing for far too long now. Email is constantly down for extended periods and when it is up it is constantly rejecting my keychained passwords which need to be re-entered manually several times before they are accepted. I do not have this problem with my iinet accounts and can only conclude that the problem is at their end.

      Have had a long history of outages, failures and frustration.

      My advice – back up any data you have with them and get out before they are gone for good.

      Reply
    • 27. Richard  |  September 11, 2012 at 1:46 am

      Hah! Not only is my email down, my website is down. Guess what. Crazy Domains website is down too!! These guys are hopeless!
      They can’t even get their act together to keep their own website up. Have they not ever heard of redundancy?

      More likely they have probably shut down – taken the oney and run. We’ll see. Good excuse to get my stuff hosted elsewhere. My concern now is whether or not I can rescue the stuff they were hosting like my blog and folio galleries?

      Can anyone suggest a good Australian host?

      Reply
  • 28. Free .ASIA at crazydomain.com.au - NamePros.com  |  September 9, 2012 at 3:07 pm

    [...] you may want to read this disaster "feedback" section regarding this registrar –> http://australiansearchengine.wordpr…view-feedback/ Lot of luck with [...]

    Reply
  • 29. Kate  |  September 14, 2012 at 1:29 am

    We signed up 3 days ago. All we needed was a domain name and 3 email addresses for light usage. Email has not been functional since we signed, 7 hours of waiting on the phone with NO response, 6 emails of logging complaints and 2 days behind in launching our company! How are these people still in business????

    Reply
  • 30. Adelaide Powell  |  September 14, 2012 at 9:16 pm

    What a read. So sorry for you guys. Thought I would look up reviews and sooooo glad I did. Thanks for the heads up will leave CD alone.

    Reply
  • 31. Simon W  |  September 24, 2012 at 6:53 am

    Last week I forked out $138 for web hosting, SSL certificate and virus protection. i already had email hosting with CD. Since the upgrades my emails have been down and I have tried all day to get a hold of them. Just spoke to the guys at Velocity Host because I saw there post in this thread. I am going bring everything across to them now before my website is built. They were very helpful. I doubt Ill get a refund but I’m sure it will save me $ in the future.

    Reply
  • 32. Koos Kruger  |  October 2, 2012 at 6:27 am

    Do not touch CarzyDomains. I had my email account with them for less than 6 weeks and IT WAS SO BAD that I moved it to another provider. I am now trying to get a refund for services they have not delivered and they are refusing to refund me.

    DO NOT TOUCH CARZYDOMAINS THEY ARE THE WORST PROVIDER YOU CAN FIND

    Reply
  • 33. Jandy  |  October 11, 2012 at 11:58 pm

    Crazy domains website says that they “have an award winning customer service 24/7″
    I have been on hold for 1:45min and nobody has answered the phone as yet. Soo frustrating. Even if you have to pay a little more elsewhere, it will be worth it. This is the most ridiculous customer service I have EVER come across

    Reply
  • 34. xcision  |  November 12, 2012 at 10:15 am

    I wish I had read this before buying a domain and dns hosting with CrazyDomains. Misleading pricing for DNS hosting. Unable to receive mail via google apps gmail via any domain other than google, even after waiting 3 days (has been set up and domain verified correctly)., Tried the exact same setup with melbourne I.T and everything worked within an hour.

    Waited 24 hours for their response as to why, no answer, so transferred it straight to melb I.T.

    Anyone saying they have good customer service or DNS servers will be working for them.

    Time to blow the dust off backtrack linux :)

    Reply
  • 35. MZahid  |  November 15, 2012 at 12:00 am

    PLEASE CAN YOU SUGGEST AN ALTERNATE RELIABLE ISP PROVIDER? All my files vanished from FILE MANAGER. CD told me I deleted them but I did not delete them. My web-site remained visible for a few days. Then my web-site became inaccessible. Then my password stopped working. I obtained a new one. Then CD restored my files but was a tad out-of-date. I updated it. I don’t keep many files so not a big drama. Telephoned 4x times and put on hold. Till I tried “Sales”. The lady requested my password ! Clearly not an administrator but trying to help. Then, the phone line had disturbance. CD used to provide nice service when I joined 3 years ago. Talk on the phone, respond to emails. I only had 1 problem before. I think CD staff are nice people but overworked.

    Reply
    • 36. Mel Shieldhouse  |  November 15, 2012 at 12:17 pm

      Go for a smaller local company. We moved over to our web designer’s server after problems with CD. It’s a little bit more expensive but you get what you pay for!

      Reply
  • 37. Prue Bartels  |  November 30, 2012 at 1:53 am

    yikes! I was looking to move to CD as I’m closing my website when my current hosting with local web designer ends next week. I want to maintain my email accounts connected to my domains & the last thing I need is to have issues.
    Thanks all for sharing experiences. Any other suggestions? GoDaddy’s out for me as discovered the CEO videoed his slaughter of an elephant…no way will I put $$ in his pocket!

    Reply
  • 38. Jon Ward  |  December 8, 2012 at 12:03 am

    I re-iterate all the negative comments here as I reckon I have also experienced all of them. My emails are now taking up to 24 hours to come through and as a result my customer service levels have never been worse. I am now looking for a quick switch to get out of CD. They should not be allowed to operate in Australia……surely we as a nation can regulate this rubbish! Have now setup a temporary email address with OUTLOOK and wow amazing, emails come through in a couple of moments!!

    Reply
  • 39. jeff  |  December 11, 2012 at 5:14 am

    Yep guys.

    I am having major troubles with CD. I moved over from a smaller provider to CD as they offer a cheaper service (and have unlimited data) etc. All there inclusions look good. My online sites are down all the time. They are up one minute and then down. Happens daily to all sites.

    Can’t get through on the phone. Have been staying up till 2am to try and get them on the phone. Get answers from indian? people that can’t elevate a problem.

    I will be getting out.

    Just haven’t looked at the refund policy, etc.

    I have domains that are needing to be renewed in the next month or so. A couple I have transferred to CD, but may need to move these.

    Reply
  • 40. Pippa  |  December 11, 2012 at 6:34 am

    Yup yup yup x 3000 re Crazy Domains being the worst company in Australia. SO rude, SO unhelpful, SO uncaring. They couldn’t give two flying figs about you once you sign up with them. I have never in my life come across such rude people when you ring them.

    They also have not a clue when you email support. Replies to support emails have not a thing to do with your question because they don’t understand English.

    I had the misfortune of needing to ring them yesterday, the guy on the phone needs to be fired and banned from ever dealing with the public ever again in the entire world for his entire life. Disgusting person!

    I wanted to move, I still want to move, but time is my enemy right now.

    I went with CD because I wanted to support an Australian company, I still do. Then realised once I was stuck with them that they are NOT Australian.

    Once upon a time this was a business to be proud of. Now they should hang their heads in complete and utter shame.

    NEVER use them, EVER!

    Reply
  • 41. Paul  |  April 1, 2013 at 11:58 pm

    Crazy Domains are abismal…. they have no idea how to provide customer service.

    I have had a simple request to add a linkedin ‘share’ button to the blog template, so that readers can share my blogs to their own linkedin page (not a normal link to Linkedin page)…. they already have Facebook and Twitter, but sadly these are not of use to me.

    I have wasted so many hours on the phone to these fools, they just don’t get what I am requesting, their English is appalling, and when they don’t get my requests, they are just blatantly rude.

    I have tried to speak with a supervisor or more senior technical support, but every time they either refuse or put me on hold, or hang up. The guy I spoke with yesterday was blatantly rude and abusive to me, he should be fired.

    I would strongly advise anyone to seek a company that are Australian owned and have Australian staff from an Aussie call centre.

    Don’t use these muppets, they are awful!!!

    Reply
  • 42. nancy  |  June 19, 2013 at 2:49 am

    this company is crab. they explain things from screen and repeat it for you as you don’t understand. selling a back order domain name , you pay for it without been able to use it. they charge you for it. I also had to wait 65 minutes then hang up , no sales or support staff were available.
    sent them two emails…….. it is two days that no one has responded to me.
    when finally was able to speak to someone on the second day,,,,,, he was reading from screen. found him very rude,,,,,,,,,, he couldn’t take a strong speaker as a woman,,,,,,,,,, luckily I was not there. DO YOUR RESEARCH BEFORE PURCHASING.
    personally I would not recommend them ………… waste of money, time , no support as it says 24/7.

    Reply
  • 43. local-citizen  |  September 17, 2013 at 8:56 pm

    CRAZYDOMAINS.COM.AU Daylight Robbery of Australian & Overseas Citizens.

    We have very little choice but to inform the public of our encounter with crazydomains.com.au.

    Approximately one year ago we signed up for a reseller account with crazydomains.com.au and transferred 5 – 10 of our clients/customers across. What a mistake we made, our experience thus far has been no short than a horror movie. The money’s that was collected from our client’s was held by crazydomains.com.au for well over one year and still till this date we are still trying to get these funds. We have spent over 30 hours of phone calls half of this time would have been our calls on hold. Crazy domains on all occasions, advised that the payment was made to our nominated account as requested. Clearly on our business bank statements there is no payment. So crazydoimains is saying they paid the money’s when we have more than clear evidence that they have not. Read on below it gets better.

    We decided recently to take crazydomains.com.au to the civil minor claims courts in both South Australia & Queensland and lost both cases. The argument was simple, we were pursuing the money’s from our clients/customers we had collected over the past approximately one year. We supplied the courts with bank statements and other evidence clearly showing that the payments were not made as crazydoimains have claimed. Both cases in the minor civil courts where lost in the above states.

    We attended our minor court hearing in Queensland, QCAT which was assigned for approx. 11am that morning. There was 6 people awaiting court hearings. Ironically we were the last to be heard, but fell short and was advised the courts didn’t have enough time for the hearing and that they would reschedule, by this time it was around 1pm. For such a simple case with such concrete evidence that should generally take no more than 30 minutes was surprisingly rescheduled. In the end both claims in both states as mentioned above where rejected.

    Conclusion: It is very clear that crazydoimains does NOT have their customer’s best interests at heart. Our experience has been a living hell and we have lost money. Our view is crazydoimains may be making decent money and highly likely have Australian Government personal on their pay rolls, as they seem to be getting away with day light robbery. If you Google “crazydoimains complaints” you will find dedicated websites and forums to thousands and thousands of complaints and bad business experiences, yet this company under the banner of “crazydoimains” is still operating.

    Ironically, as per the thousands of websites and forums even the Australian Competition and Consumer Commission (ACCC) cannot stop this company and its bad business practices.
    Please be extremely careful in doing business with this company as you probably do not want to be another statistic. Like the hundreds and thousands of Australian as well as overseas citizens, currently suffering.

    For those with bad experiences like the one above looking for an alternative for reseller services or hosting needs please feel free to visit http://www.serversaustralia.com.au .

    Reply

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